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The Guilderland Police Department, in partnership with Crossgates Mall and Pyramid Management Group, began a community enhancement pilot program on February 1, 2020, which will station Guilderland Police Officers onsite at Crossgates. The program was created, refined and formalized with close input from the Guilderland Police Department, Crossgates and Pyramid, and had been under development for several months. The officers stationed at Crossgates, known as community officers whose patrol area will be the Crossgates shopping, dining and entertainment complex. The officers will work in close collaboration with Crossgates security and management staff to promote a continued safe, family-friendly environment for employees, tenants and guests year round.


In exchange for the services provided by the Guilderland Police Department, Crossgates agreed to monetary compensation. The compensation allows for the Town of Guilderland to hire two additional police officers to benefit the Guilderland community, without expense to taxpayers. 


In addition to helping ensure a positive shopping, dining, entertainment and hospitality experience, the community officers will provide normal police services and participate in community events held at Crossgates. The community officers will be familiar faces to the tenants, guests and mall walkers and will be an integral part of the fabric of the Crossgates community. 


The agreement further enhances the departments already successful Retail Interdiction Program (RID) in the mall which has been active in the mall since 2018. The RID officers work closely with stores and their security in the prevention and apprehension of shoplifters.

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